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Frequently Asked Questions
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Prints on paper, acrylic, metal and canvas ship directly from the printer, located in North Carolina. Please allow 5 business days for production of your art print order. Scarves are shipped directly from the specialty apparel company, located in Canada. Please allow 2-3 weeks for delivery of your scarf order.
Shipping of your art print order can be expedited, depending on distance and shipping style chosen. Within the continental United States, standard shipping times are between 3-7 days, with most states experiencing shipping times of 3 business days. For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), pleas expect a few extra business days for shipping.
Orders placed after 10:00 am EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. Shipping prices for art reproductions are calculated based on your cart total and you will be given the option to choose a number of shipping methods and their associated costs at checkout. Shipping methods for art print reproductions include Standard Shipping, 2 Day Delivery and International Shipping.
HOW ARE YOUR FRAMES SHIPPED?
We ship our frames with a specially-designed packaging system that is superior to standard cardboard corners. The frame is bubble wrapped and bound to a cardboard suspension pad that allows two inches of space to cushion the frame within its shipping box.
INTERNATIONAL SHIPPING:
DO YOU SHIP ORDERS OUTSIDE THE USA?
While my art print company is based in the United States, it has happily shipped orders to a great number of non-U.S. destinations, for years. Please note, certain very heavy items require special attention to get you the best shipping rates. We will contact you if the weight of your art print item requires special pricing.
INTERNATIONAL DELIVERY TIMES
In addition to our production time, International orders usually take 6-10 business days to many major markets for shipping. Typically, international orders ship USPS but we reserve the right to utilize other carriers such as UPS or FedEx depending on size & weight.
WANT TO KNOW ABOUT ORDERS TO CANADA?
Canadian shipments typically ship USPS, but we reserve the right to utilize other carriers such as UPS or FedEx depending on size & weight. All Canadian orders will include a NAFTA statement of declaration.
TAXES, DUTIES, BROKERAGE FEES AND TARIFFS
If taxes, duties, brokerage fees or tariffs are imposed by a destination country, then our customers will be responsible for those. For larger sized orders that can't be shipped via USPS to Canada, UPS or FedEx can be used instead to reduce brokerage fees or customers can use their own brokerage carrier. Standard brokerage rates will be used for business customers, but they may assign their own broker once they receive a customs notification.
PACKAGE TRACKING
Package tracking capabilities vary depending on the method of shipment. All shipments will include a trackable customs declaration form.
PRICES AND SHIPPING CHARGES
All prices are calculated in United States Dollars (USD).
CAN I SHIP TO CANADA/INTERNATIONAL/APO/FPO ADDRESSES?
Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request.
ORIGINAL ARTWORK
Original artwork will ship within 5-7 business days via a fine-art shipper. For original artworks, I will establish a delivery time when someone can be available to receive the work. Original art shipping fees are determined by weight of the total shipment (artwork plus custom crate or box). Coverage for damage during shipping is included in the cost of shipping and is not optional.
Shipping Originals outside the Continental U.S.:
I will charge for international shipping of original paintings at cost, which is based on the carrier charge and may vary depending on the size and weight of the package, and the destination. If you would like a shipping cost estimate, please contact me with the following information:
* The painting you are looking at.
* Your full address, if possible (include postal code and city, indicate residential or commercial.
* Any delivery time preferences.
With that information, I will be able to get the most accurate estimate possible. Please be aware, this is an estimate, and does not include taxes or custom fees which may charged to you as the items enter your country.
What is your Policy on Returns/Exchanges/Refunds?
All scarves and reproduction prints are made to order and are non-returnable. All sales are FINAL.
Did your scarf, print or original arrive damaged? Please keep all packaging and contact me by email or at 512-523-5075 with your order number for further instructions. We will provide a refund or a no charge replacement for any art print orders damaged in shipping. Original artwork that arrives damaged will require a claim submission. Please carefully document the damage through maintaining all packaging and taking clear photos of damaged packaging and artwork for submission with your claim.
Can i request a custom original from you?
Yes! Please contact me to discuss your ideas. Pricing and lead times will depend on the scope of work you are requesting and the other projects I have on my plate at the time.
How can I keep up with your new work?
I would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for my newsletter [insert link to newsletter sign up] !
You can also follow me on my social media pages:
Instagram: https://www.instagram.com/bethshapiro.art/
Facebook: https://www.facebook.com/BethShapiroArt/
how can i contact YOU?
I would love to chat with you! Here are a few of the best ways you can contact me. You can reach me by giving me a call at 512-523-5075, sending me an email at bethshapiro.art@gmail.com, sending me a message on Facebook messenger, or even my Instagram messenger. Just click on the above links to Facebook and Instagram to find me.
What do you do with the information i provide you?
Glad you asked! Obviously we need information to process and ship your order with all related communications. You may also be automatically signed up for my Newsletter, but not to worry. If you decide you do not want to receive my updates you will always be able to opt out. Our Privacy Policy can be reviewed here.
