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Frequently Asked Questions

What is your shipping Policy?

Prints on paper, acrylic, metal and canvas ship directly from the printer, located in Santa Cruz, California. Ground shipping is free for these items when shipped within the continental United States. Shipping can be expedited, depending on distance and shipping style chosen. Customers will receive a tracking number via email as soon as their order has shipped. Generally, turn-around for the print to be ready to ship is:

  • Paper - 2-3 business days
  • Metal - 3-5 business days
  • Acrylic - 8-10 business days

Shipping prices for art reproductions are calculated based on your cart total as follows: 

Cart Total FromToStandard Shipping*2-Day Shipping*Overnight Shipping*International Shipping Charge*
$0.00$49.99Free$7.99$14.99$11.86
$50.00$74.99Free$11.99$19.99$21.24
$75.00$99.99Free$14.99$23.99$24.99
$100.00$149.99Free$21.99$29.99$33.74
$150.00$199.99Free$27.99$34.99$37.49
$200.00$999.00Free$74.99$99.99$62.49
$1,000.00PlusFree$149.99$199.99$124.99
* Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges. 

Large Size Products and Crating Policies for Art Prints:

  • Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost. All additional Crate fees are included in the product total.
    • Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
    • Crate for MetalPrints over 40x60 $20.00 (required)
  • Products over 40" long that are shipped flat may require freight shipping, We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.

ORIGINAL ARTWORK

Original artwork will ship within 5-7 business days via a fine-art shipper. For original artworks, I will establish a delivery time when someone can be available to receive the work. Original art shipping fees are determined by weight of the total shipment (artwork plus custom crate or box). Coverage for damage during shipping is included in the cost of shipping and is not optional.

Shipping Originals outside the Continental U.S.:
I will charge for international shipping of original paintings at cost, which is based on the carrier charge and may vary depending on the size and weight of the package, and the destination. If you would like a shipping cost estimate, please contact me with the following information:
* The painting you are looking at.
* Your full address, if possible (include postal code and city, indicate residential or commercial.
* Any delivery time preferences.
With that information, I will be able to get the most accurate estimate possible. Please be aware, this is an estimate, and does not include taxes or custom fees which may charged to you as the items enter your country.

What is your Policy on Returns/Exchanges/Refunds?

All reproduction prints are made to order and are non-returnable. All sales are FINAL. 

Did your print or original arrive damaged? Please keep all packaging and contact me by email or at 512-523-5075 with your order number for further instructions.


Can i request a custom original from you?

Yes! Please contact me to discuss your ideas. Pricing and lead times will depend on the scope of work you are requesting and the other projects I have on my plate at the time.


How can I keep up with your new work?

I would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for my newsletter [insert link to newsletter sign up] !  

You can also follow me on my social media pages:

Instagram: https://www.instagram.com/bethshapiro.art/

Facebook: https://www.facebook.com/BethShapiroArt/


how can i contact YOU?

I would love to chat with you! Here are a few of the best ways you can contact me. You can reach me by giving me a call at 512-523-5075, sending me an email at bethshapiro.art@gmail.com, sending me a message on Facebook messenger, or even my Instagram messenger. Just click on the above links to Facebook and Instagram to find me.

What do you do with the information i provide you?

Glad you asked! Obviously we need information to process and ship your order with all related communications. You may also be automatically signed up for my Newsletter, but not to worry. If you decide you do not want to receive my updates you will always be able to opt out. Our Privacy Policy can be reviewed here.


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It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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